Terms & Conditions.

Terms and Conditions for SPSV Drivers and authorised operators using PowerCabs

Effective Date: 06/10/2026 · Last Updated: 04/10/2026

These Driver Terms and Conditions (“Driver Terms”) govern access to and use of the PowerCabs Driver App, dispatch platform and related services by SPSV drivers and authorised operators.

By registering, logging into or using the PowerCabs Driver App, accepting a booking or continuing to provide services through PowerCabs, you agree to these Driver Terms.

1. About PowerCabs

PowerCabs Ireland Limited (“PowerCabs”, “we”, “us” or “our”) operates a booking, dispatch and technology platform connecting passengers and business customers with licensed SPSV drivers/operators.

PowerCabs Ireland Limited
Kylmore Road, Inchicore
Dublin D10 K729
Ireland

Email: info@powercabs.ie
Telephone: +353 1 203 0727
NTA Dispatch Operator Licence: DH12616

PowerCabs provides the technology and booking/dispatch infrastructure.

The driver/operator is responsible for providing the actual transportation service.

2. Driver Status

Drivers using PowerCabs may be:

• self-employed SPSV operators;
• vehicle owners;
• vehicle renters;
• drivers working through an SPSV operator; or
• drivers otherwise legally authorised to provide SPSV transportation.

Nothing in these Terms is intended to create an employment relationship where the legal relationship is properly one of independent contracting.

The actual legal status of the relationship will depend on applicable law and the circumstances of the parties.

3. Legal and Licensing Requirements

You must at all times comply with applicable Irish SPSV legislation and regulations, including requirements applicable to:

• SPSV driver licensing;
• vehicle licensing;
• insurance;
• tax;
• road safety;
• vehicle condition;
• accessibility;
• passenger safety;
• taxi-meter requirements;
• licensing conditions; and
• other applicable laws.

You must only accept and complete journeys that you are legally permitted to provide.

4. Driver Documents

You must maintain all required documents.

These may include:

• SPSV driver licence;
• vehicle licence;
• SPSV insurance;
• vehicle test/certification;
• tax information;
• identification;
• permits;
• inspection records; and
• other documents required by PowerCabs or law.

You must immediately notify PowerCabs if any required document:

• expires;
• is suspended;
• is revoked;
• is restricted;
• is cancelled;
• becomes invalid; or
• is subject to an enforcement action affecting your ability to provide SPSV services.

Failure to notify PowerCabs may result in immediate suspension.

5. Vehicle Requirements

Your vehicle must:

• be appropriately licensed;
• be roadworthy;
• be properly insured;
• comply with SPSV requirements;
• be clean and presentable;
• have required safety equipment;
• have a functioning taximeter where required;
• have legally required identification; and
• be suitable for the service accepted.

PowerCabs may request evidence of vehicle condition or documentation.

6. Driver App

The Driver App is provided to facilitate:

• receiving bookings;
• accepting bookings;
• navigation;
• communicating with dispatch;
• updating journey status;
• receiving passenger information;
• recording trip information;
• payment information;
• ratings; and
• other PowerCabs services.

You are responsible for:

• your device;
• internet connection;
• mobile data;
• battery;
• device compatibility; and
• keeping the App updated.

7. Safe Use of the Driver App

The device must be positioned and used safely.

You must comply with all road-safety laws.

You must not operate the App in a way that creates a distraction while driving.

Where necessary, use appropriate hands-free equipment or stop safely before interacting with the device.

8. Driver Account Security

You must keep your login details secure.

You must not:

• share your account;
• allow another driver to use your account;
• impersonate another driver;
• provide false information; or
• permit unauthorised use of your account.

Unauthorised use must be reported immediately.

9. Driver Status

You must accurately update your Driver App status.

If you are unavailable, engaged, off duty or otherwise unable to accept bookings, you should not remain available for allocation.

Incorrect status information can result in passenger delays and may be treated as a breach of these Terms.

10. Accepting Bookings

When you accept a booking, you should proceed to fulfil it unless there is a legitimate reason why you cannot.

Legitimate reasons may include:

• vehicle breakdown;
• accident;
• illness;
• safety concern;
• emergency;
• passenger misconduct;
• incorrect or impossible pickup information;
• unlawful request;
• circumstances outside your control; or
• another genuine operational reason.

You should notify PowerCabs dispatch as soon as reasonably possible.

11. Unacceptable Accept/Cancel Behaviour

The following may be considered unacceptable:

• repeatedly accepting and cancelling bookings without legitimate reason;
• accepting a booking and deliberately delaying;
• cancelling because the destination is undesirable;
• cancelling because the passenger is paying cash;
• cancelling to avoid a lower-value journey;
• cancelling in order to obtain another booking;
• deliberately ignoring a passenger after acceptance;
• refusing a journey for discriminatory reasons; or
• repeatedly marking false cancellation/no-show reasons.

PowerCabs may investigate patterns of such behaviour.

12. Driver Cancellation

If you need to cancel an accepted booking, you should:

• update the booking status;
• contact PowerCabs dispatch where appropriate;
• provide the reason;
• provide evidence where reasonably requested; and
• assist PowerCabs in finding a replacement driver where possible.

13. Driver No-Show

A driver must not mark a passenger as a no-show unless the driver has:

• arrived at the correct pickup location;
• made reasonable efforts to locate/contact the passenger; and
• waited for the applicable period.

False no-show reports may be investigated.

14. Waiting Time

Unless otherwise specified, the free waiting period is:

• regular job: 3 minutes;
• airport, Meet & Greet and preorder job: 10 minutes;
• Premium and First Class Meet & Greet: 15 minutes.

Where additional waiting payment is available, the driver must follow the applicable PowerCabs procedure.

If you have waited beyond the applicable free waiting period, you must notify PowerCabs dispatch where required.

Failure to notify dispatch may result in waiting payment not being issued where the booking system requires dispatch confirmation.

15. M50 and Toll Tunnel

M50 and Toll Tunnel must be pre-approved. Either route should only be used where:

• the route is appropriate;
• the passenger has requested/approved it where required; and
• PowerCabs dispatch has given the necessary approval in advance.

Before starting the ride, make sure you are authorised.

Where prior dispatch approval is required and the driver uses the M50 or the Toll Tunnel without approval, PowerCabs may calculate the driver’s payment based on the normal approved route rather than the unapproved route.

16. Fares and Taximeter

Drivers must comply with applicable fare legislation.

Where a metered taxi journey applies, the taximeter must be used as legally required.

Pay Per Hour jobs

Where a job is booked as Pay Per Hour, the customer hires the vehicle and driver by time rather than by distance, at the following rates:

• small, regular or economy car: €45 per hour;
• large or XL car: €50 per hour.

Drivers must not manipulate or interfere with the taximeter.

Any additional charges must be lawful and properly disclosed.

17. Quoted Fares

Where PowerCabs provides a quoted fare, drivers must follow the booking instructions.

A driver must not demand a different amount from the passenger unless an additional charge is:

• permitted;
• properly disclosed;
• caused by an applicable journey change or additional service; or
• otherwise authorised.

Where there is uncertainty, contact PowerCabs dispatch.

18. PowerCabs Commission

PowerCabs currently operates a driver commission structure under which a commission may be deducted from completed bookings.

The applicable commission rate and payment schedule may be communicated separately through the Driver App or driver payment schedule.

Unless otherwise agreed, the current standard driver commission is 10% of the applicable driver booking value, subject to applicable payment-processing arrangements and the relevant driver payment schedule.

PowerCabs may update commission arrangements by providing appropriate notice.

19. Cash Bookings

Where a booking is paid in cash:

• the driver collects the passenger’s applicable fare;
• PowerCabs commission remains payable;
• applicable fees/adjustments may be deducted from driver earnings;
• cash-related balances may be recorded in the driver’s account.

Where permitted under the driver’s payment arrangement, amounts owed to PowerCabs may be deducted from future driver earnings.

20. Driver Negative Balances

A driver may owe PowerCabs amounts arising from:

• unpaid commission;
• cash booking adjustments;
• refunds;
• chargebacks;
• payment reversals;
• customer compensation attributable to driver conduct;
• authorised equipment charges;
• fraud;
• other valid account adjustments.

PowerCabs may recover such amounts from:

• future driver earnings;
• amounts otherwise payable to the driver;
• the driver’s registered payment method where authorised; or
• the driver’s registered IBAN/bank account where the applicable arrangement and law permit.

21. Card Terminals and Electronic Payments

Where PowerCabs provides or approves a card terminal/payment device:

The driver must:

• use it only for legitimate bookings;
• follow payment instructions;
• not process fraudulent or unrelated transactions;
• provide receipts where required;
• keep the terminal secure;
• report technical problems;
• not share terminal credentials; and
• comply with applicable payment rules.

22. Driver Receipts

Where a passenger requests a receipt, the driver must provide or facilitate the appropriate receipt in accordance with the applicable payment system and legal requirements.

23. Passenger Communication

Drivers may contact passengers using the communication functions provided by PowerCabs.

Passenger contact details must only be used for the relevant booking.

Drivers must not:

• harass passengers;
• repeatedly contact passengers after a journey without legitimate reason;
• sell unrelated services;
• share passenger information;
• use passenger information for marketing; or
• use passenger information to move bookings off-platform.

24. Taking PowerCabs Customers Off-Platform

Drivers must not deliberately divert PowerCabs passengers away from the PowerCabs platform for the purpose of avoiding:

• PowerCabs commission;
• booking fees;
• platform procedures;
• payment arrangements; or
• other contractual obligations.

This does not prevent a driver from accepting a passenger independently where required or permitted by law, but deliberate misuse of PowerCabs customer information or bookings to avoid contractual obligations is prohibited.

25. Passenger Safety

Drivers must:

• drive safely;
• obey road laws;
• comply with speed limits;
• avoid distracted driving;
• maintain a safe vehicle;
• not drive under the influence of alcohol/drugs;
• not discriminate unlawfully;
• not threaten or abuse passengers; and
• take reasonable steps to protect passenger safety.

26. Passenger Misconduct

A driver may refuse or end a journey where reasonably necessary because of:

• violence;
• threats;
• serious abuse;
• dangerous behaviour;
• deliberate vehicle damage;
• illegal activity;
• unsafe passenger conduct; or
• other serious safety concerns.

Where safe to do so, notify PowerCabs dispatch.

27. Pet Bookings

Drivers should only accept pet bookings where their vehicle and circumstances allow.

Where the driver has accepted a pet booking, the driver should follow the applicable booking instructions.

A pet charge applies according to the size of the animal:

• small: €3;
• medium: €5;
• large: €7.

Assistance animals are not pet bookings, are not subject to the pet charge, and must be accommodated as required by law.

28. Pet Soiling

Where a passenger’s pet causes significant soiling or contamination:

The driver must:

• safely complete or end the journey where appropriate;
• take reasonable photographs/evidence;
• report the matter to PowerCabs;
• provide the booking reference;
• describe the condition of the vehicle; and
• follow PowerCabs’ instructions.

A €140 cleaning/soiling charge may apply where the evidence supports it.

For cash or card rides, the driver can collect soiling charges directly from the customer. It is the driver’s responsibility to collect the soiling charges.

The driver must still record the evidence and report the matter to PowerCabs first, and must not impose any additional cleaning charge beyond the authorised amount.

29. Meet & Greet

Drivers providing Meet & Greet must:

• follow airport rules;
• meet the passenger at the designated location;
• display the agreed name/sign where applicable;
• assist with luggage where reasonably possible;
• communicate with dispatch if the passenger cannot be located;
• follow the relevant waiting period; and
• not enter restricted airport areas unless legally authorised.

Meet & Greet bonuses are €3 for Standard Meet & Greet, €13 for Meet & Assist and €20 for First Class. The bonus is paid in addition to the applicable fare and no PowerCabs commission is applied to it.

The free waiting period on an airport, Meet & Greet or preorder booking is 10 minutes, and 15 minutes on Premium and First Class Meet & Greet. The separate maximum waiting period before a booking may be treated as a no-show is set out in the Airport Meet & Greet terms and is not the same figure.

The driver must not start the meter before the passengers are on board, and must record evidence of attendance at the designated meeting point where PowerCabs requires it.

Operational detail for these bookings, including the Dublin Airport meeting points and the delay and no-show procedure, is set out in the PowerCabs Meet & Greet driver training module.

30. Airport Pickups

Airport journeys are subject to airport rules.

Drivers must comply with:

• airport parking requirements;
• designated pickup zones;
• waiting restrictions;
• terminal rules;
• security requirements;
• access restrictions; and
• any applicable airport fees.

31. Assistance and Accessibility

Drivers must provide reasonable assistance consistent with their legal obligations and the service booked.

Where an assistance booking is accepted, the driver should make reasonable efforts to assist the passenger safely.

Passengers with disabilities and elderly passengers may receive priority support where an assistance service has been booked.

32. Driver Ratings

PowerCabs may operate a passenger rating system.

Ratings may be used for:

• service monitoring;
• quality assurance;
• driver support;
• allocation/ranking;
• training;
• investigation; and
• account-management purposes.

Drivers must not manipulate or pressure passengers to provide ratings.

33. Driver Allocation and Ranking

PowerCabs may use automated or operational systems to determine which drivers receive booking opportunities.

Factors may include:

• proximity;
• availability;
• driver status;
• ratings;
• service type;
• historical performance;
• acceptance/fulfilment patterns;
• loyalty or participation programmes;
• vehicle/service suitability;
• booking requirements; and
• operational considerations.

Pre-booked requests may, where applicable, be allocated on a first-come, first-served basis or through another allocation method.

Allocation is not guaranteed.

34. Driver App Software and Intellectual Property

PowerCabs owns or licenses the Driver App, platform and related intellectual property.

Drivers receive a limited, non-exclusive, non-transferable right to use the App for PowerCabs services.

Drivers must not:

• copy the App;
• reverse engineer it;
• modify it;
• interfere with security;
• scrape data;
• bypass technical controls;
• distribute the App;
• create unauthorised versions; or
• use PowerCabs intellectual property without permission.

35. Driver Content

Where drivers upload:

• photographs;
• documents;
• profile information;
• comments;
• reports; or
• other material,

the information must be accurate, lawful and appropriate.

PowerCabs may remove material that is unlawful, misleading, offensive or inconsistent with platform requirements.

36. Personal Data

Drivers may receive passenger information through PowerCabs.

Such information may include:

• name;
• telephone number;
• pickup location;
• destination;
• booking information;
• location;
• corporate information; and
• other information required for the journey.

Drivers must:

• use the information only for legitimate service purposes;
• protect it;
• not disclose it;
• not store it unnecessarily;
• not sell it;
• not use it for marketing; and
• comply with GDPR and applicable data-protection law.

37. Lost Property

Drivers must make reasonable efforts to identify and report property left in the vehicle.

If an item is found:

• notify PowerCabs;
• provide the booking details;
• keep the item secure;
• do not use or dispose of it;
• follow PowerCabs’ recovery instructions; and
• cooperate with reasonable return arrangements.

Drivers must not use passenger information to arrange unrelated private contact.

Where an item is reported and returned in accordance with this clause, a €7 bonus may be payable to the driver, subject to eligibility and the applicable PowerCabs terms.

38. Complaints Against Drivers

Drivers may be subject to customer complaints.

PowerCabs may investigate complaints using:

• booking records;
• App data;
• GPS/location information;
• communications;
• payment records;
• photographs;
• customer evidence;
• driver evidence; and
• other relevant information.

Drivers may be asked to provide a response.

39. Driver Complaints

Drivers may submit complaints through the PowerCabs complaints process or by contacting the company.

PowerCabs will review complaints reasonably and proportionately.

Drivers may challenge decisions concerning:

• suspension;
• payment;
• ratings;
• allocation;
• customer complaints;
• account restrictions; or
• other platform decisions.

40. Suspension

PowerCabs may temporarily suspend a driver where reasonably necessary because of:

• licence issues;
• insurance issues;
• safety concerns;
• serious complaints;
• suspected fraud;
• repeated cancellations;
• account misuse;
• unacceptable conduct;
• vehicle concerns;
• data-protection breaches;
• payment issues; or
• other serious breaches.

Immediate suspension may be necessary where continued access presents a safety, legal, regulatory or fraud risk.

41. Deactivation or Termination

PowerCabs may terminate access for serious or repeated breaches.

Where reasonably practicable, PowerCabs will notify the driver of the reason.

Immediate termination may occur where:

• required by law;
• the driver loses required licensing;
• fraud is established or strongly suspected;
• there is serious safety misconduct;
• the account is being used unlawfully;
• repeated serious breaches occur; or
• continued access would create significant risk.

42. Inactive Driver Accounts

Where a driver does not complete any PowerCabs transportation services for three consecutive months, PowerCabs may place the account into inactive status.

The driver may request reactivation, subject to:

• current licensing;
• documentation;
• vehicle eligibility;
• account standing; and
• PowerCabs operational requirements.

43. Fraud

Fraud includes, without limitation:

• false trip completion;
• false no-shows;
• manipulated GPS/location;
• false waiting claims;
• payment manipulation;
• collusion;
• duplicate accounts;
• fraudulent documents;
• promotional abuse;
• false expenses;
• deliberately misleading PowerCabs; or
• manipulating customer/payment records.

PowerCabs may suspend accounts, withhold amounts attributable to suspected fraudulent transactions where legally permitted, and seek recovery of losses.

44. Tax

Drivers are responsible for their own tax obligations arising from their earnings and business activities, unless a different arrangement is expressly required by law or contract.

Drivers should obtain their own tax/accounting advice.

45. Insurance

Drivers must maintain all legally required insurance.

Insurance must cover the vehicle and transportation services as required by Irish law.

Any change, cancellation, restriction or material issue affecting required insurance must be reported immediately.

46. Business and Corporate Bookings

Drivers may receive journeys booked by businesses.

Such bookings may contain:

• employee names;
• guest information;
• company details;
• pickup instructions;
• billing references;
• special requirements; and
• agreed service instructions.

Drivers must follow the booking instructions and provide appropriate receipts or journey information where required.

47. Payment Withholding

PowerCabs may temporarily withhold or adjust payments where reasonably necessary to investigate:

• fraud;
• duplicate payment;
• chargeback;
• disputed journey;
• false trip completion;
• incorrect payment;
• unlawful activity; or
• other material payment irregularity.

Any final adjustment will be made subject to applicable law and the relevant evidence.

48. Force Majeure

Neither party will be responsible for failure or delay caused by circumstances outside reasonable control.

This includes:

• severe weather;
• road closures;
• strikes;
• airport restrictions;
• technical failure;
• telecommunications failure;
• payment-provider failure;
• government action;
• cyber incidents;
• emergencies; and
• other events beyond reasonable control.

49. Driver Indemnity

To the fullest extent permitted by law, a driver may be responsible for losses suffered by PowerCabs arising from the driver’s:

• unlawful conduct;
• fraud;
• deliberate misconduct;
• material breach of these Terms;
• misuse of passenger data;
• use of an improperly licensed vehicle;
• uninsured transportation; or
• other acts or omissions for which the driver is legally responsible.

50. Limitation of PowerCabs Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, PowerCabs’ maximum aggregate liability to a driver arising from these Terms shall not exceed €1,000.

PowerCabs will not, to the fullest extent permitted by law, be liable for:

• loss of profits;
• loss of business;
• loss of opportunity;
• loss of goodwill;
• loss of anticipated earnings;
• indirect loss;
• consequential loss;
• third-party conduct;
• passenger conduct; or
• events outside PowerCabs’ reasonable control.

51. Changes to Driver Terms

PowerCabs may amend these Terms.

For material amendments, PowerCabs will generally provide at least 15 working days’ notice, unless:

• immediate legal compliance is required;
• a security threat exists;
• fraud requires immediate action;
• there is a cybersecurity issue;
• a regulatory requirement requires immediate change; or
• another urgent circumstance makes immediate amendment necessary.

Continued use after the effective date may constitute acceptance where legally permitted.

52. Driver Termination

A driver may terminate the relationship by notifying PowerCabs.

Uninstalling the Driver App may stop access but does not remove outstanding financial obligations.

Upon termination, the driver must:

• stop using the Driver App;
• stop representing themselves as an active PowerCabs driver;
• return PowerCabs property where applicable;
• protect confidential information; and
• settle outstanding balances.

53. Data Retention After Termination

PowerCabs may retain relevant information after termination where necessary for:

• legal obligations;
• accounting;
• tax;
• fraud prevention;
• complaints;
• disputes;
• regulatory requirements; or
• legitimate business purposes.

Further details are contained in the Driver Privacy Notice.

54. Assignment

Drivers may not transfer their contractual rights or obligations without PowerCabs’ written consent.

PowerCabs may assign or transfer its rights and obligations where legally permitted.

55. Notices

Notices may be sent by:

• email;
• Driver App;
• website;
• other agreed electronic communication methods; or
• another lawful written method.

Drivers are responsible for maintaining a current email address.

56. Governing Law

These Terms are governed by Irish law.

Subject to any mandatory legal rights, disputes may be dealt with by the Irish courts.

57. Severability

If a provision is invalid or unenforceable, the remaining provisions remain effective.

58. No Waiver

Failure to enforce a provision immediately does not constitute a permanent waiver.

59. Entire Agreement

These Driver Terms, together with applicable driver schedules, payment arrangements, policies and written agreements, constitute the relevant agreement governing the driver’s use of PowerCabs.

60. Contact

PowerCabs Ireland Limited
Kylmore Road, Inchicore
Dublin D10 K729
Ireland

Email: info@powercabs.ie
Telephone: +353 1 203 0727
NTA Dispatch Operator Licence: DH12616

DRIVER QUICK GUIDE

Drivers must remember:

• Keep every required SPSV licence and document valid.
• Immediately report expired, suspended or revoked documents.
• Keep the vehicle roadworthy and compliant.
• Keep Driver App status accurate.
• Complete accepted bookings unless there is a legitimate reason.
• Report cancellations to dispatch where appropriate.
• Do not falsely mark passengers as no-shows.
• Regular waiting: 3 minutes.
• Airport, Meet & Greet and preorder waiting: 10 minutes.
• Premium and First Class Meet & Greet waiting: 15 minutes.
• Notify dispatch where required once the free waiting period has passed.
• M50 and Toll Tunnel must be pre-approved — before starting the ride, make sure you are authorised.
• Pet charge: €3 small, €5 medium, €7 large.
• Pay Per Hour: €45 per hour small/regular/economy, €50 per hour large/XL.
• On cash or card rides, collecting the soiling charge is the driver’s responsibility.
• Eligible lost-property return bonus: €7.
• PowerCabs commission remains payable on completed bookings.
• Cash bookings may be reconciled against driver earnings.
• Protect passenger data.
• Do not deliberately divert PowerCabs customers off-platform.
• Report lost property.
• Report pet soiling with evidence.
• Maintain insurance.
• Maintain tax/legal compliance.
• Do not manipulate trips, GPS, waiting or payments.
• PowerCabs’ contractual liability cap is €1,000, subject to legal exceptions.

Terms and Conditions for Corporate and Business account holders of PowerCabs

Effective Date: 06/10/2026 · Last Updated: 03/10/2026

These Business & Corporate Terms and Conditions (“Business Terms”) apply to companies, organisations, hotels, event organisers, agencies, public-sector bodies, corporate customers and other organisations using PowerCabs business or corporate transportation services.

1. About PowerCabs

PowerCabs Ireland Limited (“PowerCabs”, “we”, “us” or “our”) provides booking, dispatch, technology and intermediary services connecting businesses and their authorised passengers with licensed SPSV drivers/operators.

PowerCabs Ireland Limited
Kylmore Road, Inchicore
Dublin D10 K729
Ireland

Email: info@powercabs.ie
Telephone: +353 1 203 0727
NTA Dispatch Operator Licence: DH12616

2. Business Service

PowerCabs Business enables organisations to arrange transportation for:

• employees;
• customers;
• guests;
• visitors;
• contractors;
• clients;
• hotel guests;
• event attendees; and
• other authorised passengers.

Business customers may use the PowerCabs corporate portal, direct booking channels, email, telephone, website, App, WhatsApp or another authorised method.

3. PowerCabs’ Role

PowerCabs acts as the booking, dispatch and technology intermediary.

Transportation is provided by licensed SPSV drivers/operators.

PowerCabs does not own or operate every vehicle used for transportation.

The business customer acknowledges that the transportation service is provided by the relevant driver/operator subject to applicable SPSV law.

4. Corporate Account Set-Up

A business account may require:

• company name;
• registered/business address;
• billing address;
• contact details;
• authorised users;
• finance contacts;
• VAT/tax information where relevant;
• payment details;
• booking requirements;
• departments/cost centres; and
• other information necessary to operate the account.

The business must provide accurate information.

5. Authorised Users

The business is responsible for ensuring that only authorised personnel use its account.

The business must notify PowerCabs when:

• an employee leaves;
• an authorised user changes role;
• an account should be disabled;
• a booking authority changes; or
• account credentials may have been compromised.

The business is responsible for bookings made by authorised users unless the business can demonstrate unauthorised use and applicable law provides otherwise.

6. Corporate Portal

Where available, the corporate portal may allow businesses to:

• create bookings;
• view live bookings;
• monitor completed journeys;
• view booking history;
• manage departments;
• manage authorised users;
• view pricing;
• access invoices;
• view journey information;
• manage payment information; and
• perform other account-management functions.

Features may change over time.

7. Departments and Cost Centres

Businesses may organise bookings by:

• department;
• employee;
• project;
• cost centre;
• event;
• hotel;
• client;
• location; or
• another internal category.

The business is responsible for the accuracy of information entered by its users.

8. Business Bookings

A business booking may contain:

• passenger name;
• passenger telephone number;
• pickup location;
• destination;
• booking time;
• requested service;
• department;
• cost centre;
• passenger instructions;
• special requirements; and
• billing information.

The business should ensure all booking information is accurate.

9. Passenger Responsibility

The business remains responsible for ensuring that its passengers understand relevant booking requirements.

A passenger’s failure to appear, misuse of a service, damage to a vehicle or other conduct may result in charges to the business or passenger depending on the booking arrangement and applicable law.

10. Driver Availability

A business booking is not an absolute guarantee that a driver will be available.

PowerCabs will use reasonable efforts to fulfil bookings.

A driver may cancel because of:

• breakdown;
• emergency;
• safety concerns;
• illness;
• operational problems;
• airport restrictions;
• traffic;
• incorrect booking information; or
• other circumstances outside reasonable control.

PowerCabs will make reasonable efforts to arrange an alternative driver.

11. Service Categories

Businesses may request:

• Economy;
• Business;
• Premium;
• limousine;
• airport transfer;
• Meet & Greet;
• accessibility/assistance;
• pet transportation;
• delivery/item collection; or
• another available service.

Availability depends on location, time, driver availability and operational circumstances.

12. Unavailable Business Service

If the requested Business category is unavailable, PowerCabs may offer or provide the next suitable available category.

Where the replacement service is materially different in price or service level, PowerCabs will, where reasonably practicable, notify the business or passenger before the journey proceeds.

13. Fares

Business journeys may be charged by:

• taximeter;
• quoted fare;
• estimated fare;
• agreed corporate pricing; or
• another pricing structure expressly agreed with the business.

The applicable booking confirmation or corporate agreement will determine the pricing method.

Pay Per Hour bookings

Where a journey is booked as Pay Per Hour, the vehicle and driver are hired by time rather than by distance, at €45 per hour for a small, regular or economy car and €50 per hour for a large or XL car, unless a different corporate rate has been agreed.

14. Metered Journeys

Where a taxi journey is legally required or agreed to be metered, the applicable taximeter determines the final fare.

The final amount may differ from an estimate.

15. Quoted Fares

Where PowerCabs provides a quoted fare, the booking confirmation will indicate whether it is:

• fixed; or
• estimated.

Additional charges may apply where disclosed or properly incurred, including:

• waiting;
• additional stops;
• tolls;
• airport charges;
• Meet & Greet;
• special assistance;
• journey changes; or
• other agreed services.

16. Lower Meter Fare

Where a quoted booking is subject to comparison with the applicable final meter fare and the final meter fare is lower, PowerCabs may adjust the charge and refund the difference to the applicable payment method.

17. Booking Fee

A €3 booking fee may apply to business bookings made through:

• App;
• website;
• WhatsApp;
• online form;
• telephone/dispatch; or
• another applicable booking channel,

where disclosed or applicable.

18. Electronic Payment Fee

A €0.50 electronic payment fee may apply to electronic payments, including:

• credit card;
• debit card;
• Apple Pay;
• Google Pay; or
• other electronic payment methods,

where disclosed and applicable.

19. Waiting Time

Unless otherwise agreed, the free waiting period is:

• regular booking: 3 minutes;
• airport, Meet & Greet and preorder booking: 10 minutes;
• Premium and First Class Meet & Greet: 15 minutes.

Additional waiting charges may apply after the applicable free waiting period.

20. No-Shows

Where a passenger fails to appear after the applicable waiting period, the booking may be treated as a no-show.

A €5 no-show charge may apply to standard bookings, subject to the booking terms and applicable law.

The business may remain responsible for the charge where the journey was booked through its corporate account.

21. Airport Cancellation

For airport journeys, cancellation at least one hour before pickup may qualify for a refund subject to applicable fees.

Where a driver has already been assigned or incurred reasonable costs, a later cancellation may be non-refundable or partially refundable.

22. Meet & Greet Cancellation

Meet & Greet cancellation:

• more than 4 hours before pickup: may qualify for a refund of the Meet & Greet charge;
• within 4 hours: generally non-refundable.

If PowerCabs is unable to provide Meet & Greet, the Meet & Greet charge will normally be refunded.

The underlying transportation booking may remain in place.

23. Last-Minute Pre-Book Cancellation

A last-minute pre-book cancellation may qualify only for a partial refund depending on:

• driver assignment;
• driver travel;
• time remaining before pickup;
• service type;
• operational costs; and
• reasonable administrative costs.

Within the final hour, a pre-booked journey may be non-refundable.

24. Website and WhatsApp Cancellations

For bookings made through website, WhatsApp or another channel requiring written confirmation, cancellation requests must be sent by email to:

info@powercabs.ie

The email should contain the booking reference and relevant journey information.

Failure to provide written cancellation within the applicable cancellation window may make the booking ineligible for a refund.

25. Payment-Reversal Charges

Where disclosed and permitted by law, payment reversal/processing charges may apply:

• €0–€50 transaction: up to €5;
• over €50–€100: up to €10;
• transactions above €300: special arrangements may apply.

These charges are subject to applicable law.

26. Corporate Billing

Business accounts may be billed:

• per journey;
• weekly;
• monthly;
• by invoice;
• through an approved payment method; or
• under a separate written corporate agreement.

The agreed corporate billing arrangement takes precedence where it conflicts with a general billing provision in these Terms.

27. Variable Billing and Authorised Payment

Where a business authorises PowerCabs to collect variable amounts for completed journeys, the amount may vary from one billing period to another according to the journeys actually completed.

The business may be required to provide:

• billing information;
• authorised payment details;
• IBAN/bank information where applicable;
• card details; or
• another agreed payment method.

PowerCabs will issue appropriate billing information/invoices.

Any direct debit or account-debit arrangement will be subject to the applicable payment mandate, authorisation and legal requirements.

28. Invoices

Invoices may contain:

• booking reference;
• passenger;
• journey date;
• pickup;
• destination;
• fare;
• applicable fees;
• VAT information where applicable;
• department;
• cost centre; and
• total amount.

The business must review invoices promptly.

29. Payment Due Dates

Business customers must pay invoices by the agreed due date.

Where an invoice remains unpaid, PowerCabs may:

• contact the business;
• suspend further corporate bookings;
• restrict portal access;
• request immediate payment;
• recover lawful costs; or
• terminate the corporate account where appropriate.

30. Negative Balances

Where a business account has an outstanding balance, PowerCabs may restrict further bookings until payment is made.

Where a valid payment method is held and the business has authorised account recovery, PowerCabs may use that payment method to recover outstanding valid charges.

31. Payment Disputes

Billing disputes should normally be submitted within 48 hours of the relevant charge or invoice.

The business should identify:

• invoice number;
• booking reference;
• amount disputed;
• reason;
• supporting documentation.

PowerCabs may investigate the booking and payment records.

Undisputed amounts remain payable.

32. Business Trip Data

PowerCabs may provide the business with information necessary to administer the corporate account.

This may include:

• passenger name;
• booking date/time;
• pickup;
• destination;
• fare;
• booking reference;
• service type;
• journey status; and
• other information reasonably required for billing and account management.

33. Employee and Guest Bookings

A business may book journeys for:

• employees;
• customers;
• guests;
• visitors;
• contractors;
• event attendees; and
• other authorised persons.

The business is responsible for providing accurate booking information.

34. Passenger Conduct

The business should ensure that its passengers understand the applicable passenger rules.

Charges arising from:

• no-show;
• excessive waiting;
• vehicle damage;
• pet soiling;
• misuse;
• other passenger-related charges

may be charged to the business account where the business is the contracting customer, subject to applicable law and the agreed account structure.

35. Pets

Pet transportation is subject to availability and driver acceptance.

The business or passenger must disclose the pet when booking.

Assistance animals will be dealt with according to applicable law.

A pet charge applies according to the size of the animal: €3 small, €5 medium, €7 large. Assistance animals are not pet bookings and are not subject to the pet charge.

36. Pet Soiling

Where a pet causes substantial vehicle soiling or contamination, a €140 cleaning/soiling charge may apply.

PowerCabs may rely on driver photographs and other evidence.

The business/passenger may dispute the charge within 48 hours of notification.

PowerCabs may review and adjust the charge where appropriate.

37. Assistance and Accessibility

PowerCabs will seek to accommodate accessibility requirements where available.

Businesses should provide accessibility information at the time of booking.

Where an assistance service is selected, elderly passengers and passengers with disabilities may receive priority assistance.

PowerCabs cannot guarantee a specific accessible vehicle unless specifically confirmed.

38. Airport and Meet & Greet Services

Airport transportation is subject to airport rules.

Meet & Greet is an additional service and may include:

• terminal meeting;
• name-board service;
• luggage assistance where possible;
• passenger escort to the vehicle pickup location.

Airport restrictions may prevent a driver from remaining in certain areas.

39. Lost Property

If a corporate passenger loses an item, the business or passenger should report it promptly.

PowerCabs will make reasonable efforts to:

• identify the journey;
• identify the driver;
• contact the driver;
• determine whether the item was found; and
• facilitate recovery.

PowerCabs cannot guarantee recovery.

40. Lost-Property Investigation Fee

An €15 investigation/administration fee may apply where PowerCabs undertakes an active investigation requiring resources to identify/contact the driver.

The fee may become non-refundable once the investigation begins, subject to applicable law.

Additional delivery/transport charges may apply if the item is located and needs to be returned.

Internal driver information and investigation data will not normally be disclosed to the business or passenger.

41. Complaints

Business customers may submit complaints through PowerCabs’ complaints process.

The complaint should identify:

• booking reference;
• passenger;
• date;
• issue;
• supporting information.

PowerCabs may investigate and provide an outcome.

Serious safety matters should be reported immediately.

42. Data Protection

The business and PowerCabs must comply with applicable data-protection law.

Each party is responsible for its own lawful handling of personal data.

The PowerCabs Privacy Notice applies to PowerCabs processing.

Where the business provides passenger information to PowerCabs, the business must have a lawful basis for providing that information and must provide any required privacy information to the passenger.

43. Confidentiality

Each party should keep confidential business information received from the other party.

Confidential information should not be disclosed except:

• to authorised personnel;
• to professional advisers;
• where legally required;
• to service providers where necessary; or
• with the other party’s consent.

44. Account Security

Businesses must protect corporate login credentials.

The business must immediately notify PowerCabs of:

• suspected unauthorised access;
• compromised credentials;
• former employees retaining access;
• suspicious bookings; or
• other security concerns.

45. Corporate Portal Security

The business must not:

• share administrator credentials;
• permit unauthorised users;
• attempt to bypass security;
• interfere with the portal;
• reverse engineer the platform; or
• access data belonging to another customer.

46. Service Interruption

PowerCabs may suspend or modify the corporate portal or services because of:

• maintenance;
• technical failure;
• security issues;
• payment-provider failure;
• regulatory requirements;
• cyber incidents;
• operational requirements; or
• circumstances outside reasonable control.

PowerCabs will use reasonable efforts to restore service.

47. Force Majeure

PowerCabs is not responsible for failure or delay caused by circumstances outside reasonable control, including:

• severe weather;
• road closures;
• strikes;
• airport restrictions;
• telecommunications failure;
• internet failure;
• cyber incidents;
• payment-provider failure;
• government action;
• emergency;
• driver shortages; or
• other events beyond reasonable control.

48. Promotions

Business customers may participate in promotions only where expressly eligible.

Promotional offers may contain separate conditions.

PowerCabs may refuse promotional benefits where there is:

• misuse;
• fraud;
• duplicate account activity;
• manipulation; or
• breach of promotional conditions.

49. Referral and Partner Programmes

PowerCabs may offer referral, partner or loyalty arrangements to business customers.

Each programme may have separate terms.

50. Intellectual Property

PowerCabs owns or licenses the corporate portal, App, software, branding and related materials.

The business receives a limited right to use the platform for legitimate corporate transportation purposes.

The business must not:

• copy;
• reverse engineer;
• modify;
• reproduce;
• sell;
• sublicense;
• scrape; or
• commercially exploit

PowerCabs systems without written permission.

51. Corporate Account Suspension

PowerCabs may suspend or restrict a corporate account because of:

• overdue payment;
• fraud;
• misuse;
• abusive conduct;
• security risks;
• unlawful activity;
• repeated breaches;
• unauthorised access; or
• serious operational concerns.

Where reasonably practicable, PowerCabs will provide notice and reasons.

52. Termination

Either party may terminate a corporate account in accordance with the applicable corporate agreement.

Termination does not remove responsibility for:

• completed journeys;
• outstanding invoices;
• valid fees;
• disputes;
• confidentiality;
• data protection;
• fraud investigations; or
• other obligations intended to survive termination.

53. Corporate Customer Responsibility

The business is responsible for:

• authorised users;
• accurate booking information;
• passenger information supplied by the business;
• corporate payment obligations;
• appropriate use of the corporate portal;
• internal authorisation procedures; and
• ensuring employees/guests comply with applicable booking rules.

54. Indemnity

To the fullest extent permitted by law, the business may be responsible for losses suffered by PowerCabs arising from:

• unlawful use of the corporate account;
• fraud;
• deliberate misuse;
• unauthorised access caused by the business;
• material breach of these Terms; or
• unlawful processing/use of passenger information by the business.

55. Limitation of PowerCabs Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, PowerCabs’ maximum aggregate liability under or in connection with these Business Terms shall not exceed €1,000.

To the fullest extent permitted by law, PowerCabs will not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of opportunity;
• loss of goodwill;
• loss of anticipated savings;
• indirect loss;
• consequential loss;
• passenger conduct;
• driver conduct; or
• events outside PowerCabs’ reasonable control.

Nothing in this clause limits mandatory legal rights or liabilities that cannot lawfully be limited.

56. Business Account Payment Obligations

The business remains responsible for valid charges arising from authorised corporate bookings.

Where a passenger uses a corporate account outside the authorised rules, the business should notify PowerCabs promptly.

PowerCabs may seek payment from the passenger where the applicable corporate arrangement does not cover the journey.

57. Changes to Business Terms

PowerCabs may amend these Terms from time to time.

Where a separate corporate agreement specifies a notice period, that agreement will apply.

Otherwise, PowerCabs will provide reasonable notice of material changes where required.

Immediate changes may be made where necessary for:

• legal compliance;
• regulatory compliance;
• security;
• fraud;
• cybersecurity;
• payment security; or
• other urgent operational reasons.

58. Assignment

The business may not transfer its rights or obligations without PowerCabs’ written consent, except where legally permitted.

PowerCabs may transfer its rights and obligations where legally permitted.

59. Notices

Business notices may be provided by:

• email;
• corporate portal;
• written notice;
• invoice;
• other agreed electronic communication; or
• another lawful method.

The business is responsible for maintaining accurate contact details.

60. Governing Law

These Terms are governed by Irish law.

Subject to mandatory legal rights, disputes may be dealt with by the Irish courts.

61. Severability

If any provision is invalid or unenforceable, the remaining provisions continue in force.

62. No Waiver

Failure to enforce a provision does not constitute a permanent waiver.

63. Entire Agreement

These Business Terms, together with:

• the corporate account agreement;
• pricing agreement;
• booking confirmations;
• payment arrangements;
• applicable policies; and
• any other written agreement

constitute the agreement governing the business relationship.

Where there is a direct conflict, an individually negotiated written corporate agreement will take precedence over these general Business Terms.

64. Contact

PowerCabs Ireland Limited
Kylmore Road, Inchicore
Dublin D10 K729
Ireland

Email: info@powercabs.ie
Telephone: +353 1 203 0727
NTA Dispatch Operator Licence: DH12616

BUSINESS QUICK GUIDE

Business customers should remember:

• Corporate bookings are subject to driver/service availability.
• The corporate portal may show live and completed journeys.
• Businesses are responsible for authorised users.
• €3 booking fee may apply.
• €0.50 electronic payment fee may apply.
• Regular waiting: 3 minutes.
• Airport, Meet & Greet and preorder waiting: 10 minutes.
• Premium and First Class Meet & Greet waiting: 15 minutes.
• Pet charge: €3 small, €5 medium, €7 large.
• Pay Per Hour: €45 per hour small/regular/economy, €50 per hour large/XL.
• M50 and Toll Tunnel must be pre-approved before the ride starts.
• Standard no-show charge may be €5.
• Airport cancellation should normally be made at least 1 hour before pickup.
• Meet & Greet cancellation more than 4 hours before pickup may qualify for a refund.
• Last-minute pre-book cancellations may be partially or fully non-refundable.
• Pet soiling charge may be €140.
• Lost-property investigation fee may be €15.
• Fare/payment disputes should normally be raised within 48 hours.
• Corporate invoices must be paid by the agreed due date.
• Passenger information must be handled lawfully.
• PowerCabs’ contractual liability cap is €1,000, subject to legal exceptions.

Airport transfers, pickup locations, waiting times, Meet & Greet and no-show policy for PowerCabs customers

Effective Date: 16/10/2026 · PowerCabs Ireland Limited

These terms set out how PowerCabs Ireland Limited (“PowerCabs”) handles airport transfers, designated pickup locations, waiting times, Meet & Greet services and no-shows. They apply in addition to the Customer Terms and to the cancellation policy applicable to the service booked.

Company: PowerCabs Ireland Limited
Customer support: admin@powercabs.ie
Website: https://powercabs.ie

1. Booking Time and Customer Responsibilities

1.1 Confirmed booking time

The pickup time provided by the customer and confirmed by PowerCabs is the scheduled time at which the passenger is expected to be ready to meet the assigned driver at the designated pickup location, subject to any flight-monitoring or revised-pickup arrangement expressly applicable to the booking.

PowerCabs recognises that airport formalities, including immigration, visa checks, baggage collection and other airport procedures, may cause delays. Nevertheless, customers are responsible for selecting a suitable pickup time, allowing sufficient time for these procedures and reaching the designated meeting point within the applicable waiting period.

1.2 Customer communication

Customers must provide accurate contact details and remain reasonably contactable around the scheduled pickup time. If a passenger anticipates a delay, they should notify PowerCabs or the assigned driver as soon as reasonably practicable.

1.3 Waiting periods

The applicable waiting period depends on the service booked:

• Standard airport pickup, including Standard Meet & Greet: maximum 20 minutes from the confirmed pickup time.
• Meet & Assist: maximum 30 minutes from the confirmed pickup time.
• First Class Meet & Greet: maximum 45 minutes from the original confirmed booking time.

These periods are maximum pickup/no-show windows, not a guarantee of unlimited waiting or a commitment to extend the booking because a passenger is delayed.

The 10-minute grace period for standard airport pickups is included within the applicable 20-minute maximum; it is not an additional 10 minutes on top of that maximum.

1.4 No-show

Where the applicable maximum waiting period has expired, the passenger has not appeared at the designated meeting point, and reasonable attempts to resolve the situation have been unsuccessful where practicable, the driver may report the booking as a no-show.

PowerCabs will assess the applicable charge or refund under the disclosed booking terms and applicable law. A no-show report does not, by itself, determine the customer’s legal entitlement to a refund.

2. Standard Airport Pickup and Waiting Charges

2.1 Ten-minute grace period

For standard airport pickups, including Standard Meet & Greet, PowerCabs allows a 10-minute grace period from the confirmed pickup time for the passenger to meet the driver.

2.2 Additional waiting time

If the passenger has not arrived within the first 10 minutes, the driver may report the delay to PowerCabs. Additional waiting charges may apply where they have been disclosed to the customer before booking and are permitted under the applicable terms.

2.3 Maximum waiting period

The maximum waiting period for a standard airport pickup, including Standard Meet & Greet, is 20 minutes from the confirmed pickup time.

For example, if the confirmed pickup time is 11:00, the passenger is expected to meet the driver by 11:10. Additional waiting charges may apply after 11:10. If the passenger has not appeared by 11:20, the booking may be treated as a no-show.

2.4 No-show charges and refunds

Where a passenger fails to appear within the applicable waiting period and the driver has attended the agreed pickup location as required, PowerCabs may apply the applicable disclosed no-show charge.

PowerCabs may charge an authorised waiting-time or cancellation amount to the payment method used for the booking, subject to the customer’s payment authorisation, the disclosed terms and applicable law.

Any decision to retain the full fare or decline a refund will be subject to the applicable contract, the circumstances of the booking and mandatory consumer protection rights. The maximum waiting period does not automatically authorise a charge that would otherwise be unlawful.

3. Premium Airport Pickups and Flight Monitoring

3.1 Flight monitoring

Where flight monitoring is included in the booked Premium or First Class service, PowerCabs will use reasonably available flight information to monitor the relevant flight and adjust the driver’s dispatch or arrival arrangements where practicable.

3.2 Changes to flight arrival times

Where the airline updates the expected arrival time, PowerCabs may adjust the driver’s dispatch in accordance with the updated information. Flight monitoring is intended to reduce unnecessary waiting and improve coordination; it does not guarantee that every delay or change will be detected or accommodated.

3.3 Applicable waiting period

Flight monitoring and passenger waiting time are separate matters. The maximum waiting period is determined by the service booked:

• Standard airport pickup or Standard Meet & Greet: 20 minutes.
• Meet & Assist: 30 minutes.
• First Class Meet & Greet: 45 minutes.

A Premium booking does not automatically qualify for the 45-minute First Class waiting period unless that period is expressly included in the confirmed service.

3.4 First Class Meet & Greet — 45-minute maximum

For First Class Meet & Greet, the maximum no-show period is 45 minutes from the original confirmed booking time. A flight delay or revised flight arrival time does not automatically restart this 45-minute period.

For example, if the original confirmed booking time is 11:00, the flight is initially delayed until 11:20 and is subsequently delayed by a further 20 minutes, the 45-minute maximum still runs from 11:00. The passenger must therefore meet the driver by 11:45 unless PowerCabs expressly confirms a revised arrangement.

The 45-minute period is not calculated from 11:15 or from the end of a separate 15-minute grace period.

3.5 Passenger notification

Customers should notify PowerCabs promptly if flight information changes, they cannot locate the driver, or they expect to exceed the applicable waiting period. Any additional waiting or revised arrangement remains subject to confirmation and availability.

4. Meet & Assist

4.1 Waiting period

Meet & Assist bookings have a maximum waiting period of 30 minutes from the applicable confirmed pickup time, unless a different arrangement is expressly confirmed by PowerCabs.

4.2 Assistance included

Where Meet & Assist has been selected and confirmed, the driver will provide reasonable assistance within the scope of the service booked, which may include helping the passenger with their luggage and accompanying or assisting them towards the agreed meeting point, where operationally practicable.

4.3 Limits of assistance

The service does not automatically include specialist mobility assistance, medical care, wheelchair provision, porter services or assistance requiring airport authorisation unless expressly confirmed in advance.

4.4 Delays

If the passenger has not appeared within the 30-minute maximum, the driver may report a no-show. Any applicable charge or refund will be determined under the disclosed booking terms and applicable law.

5. Airport Pickup and Drop-Off Locations

5.1 Airport drop-offs

For airport drop-off journeys, customers who have not booked Meet & Greet will be dropped off at the designated terminal drop-off area applicable to their flight and vehicle access arrangements.

5.2 Standard airport pickup — Dublin Airport

For standard airport pickup bookings without Meet & Greet, the designated meeting point is Zone 18 at Dublin Airport, subject to airport rules, access restrictions and any updated instructions provided by PowerCabs.

Customers should follow the pickup instructions in their booking confirmation and contact PowerCabs if they cannot locate the designated area.

5.3 Meet & Greet — Terminal 1

For Meet & Greet bookings at Terminal 1, the designated meeting point is the arrivals hall beside Insomnia Coffee.

5.4 Meet & Greet — Terminal 2

For Meet & Greet bookings at Terminal 2, the designated meeting point is the arrivals hall beside the yellow sculpture.

5.5 Changes to airport access or meeting points

Airport layouts, access rules and designated pickup locations may change. If airport authorities impose restrictions or PowerCabs must change the meeting point for operational or safety reasons, PowerCabs will endeavour to notify the customer and provide updated instructions as soon as reasonably practicable.

The customer is responsible for following the latest confirmed pickup instructions.

6. Luggage and Additional Assistance

6.1 Advance disclosure

Customers must provide accurate information about the number, size and nature of their luggage when booking, particularly where they require Meet & Greet or Meet & Assist services.

6.2 Oversized or excessive luggage

Any oversized, unusually heavy or excessive luggage, or any luggage requiring special handling, must be disclosed and agreed with PowerCabs in advance.

6.3 Service limitations

If the customer arrives with luggage that was not disclosed and that cannot safely or reasonably be accommodated, the driver may refuse the additional luggage or the affected service where necessary for safety, vehicle capacity or operational reasons.

Where the customer has failed to disclose material luggage requirements and the booked service cannot reasonably be provided as a result, any cancellation charge or refund will be assessed under the applicable booking terms and law. No automatic forfeiture of the entire fare applies where it would be unlawful.

6.4 Customer responsibility

Customers must ensure that the selected vehicle and service are suitable for their passengers and luggage. Where in doubt, customers should contact PowerCabs before confirming the booking.

7. Driver and Customer Conduct, Contact Details and Off-Platform Arrangements

7.1 Respectful communication

PowerCabs expects professional, respectful and courteous communication between drivers and customers at all times. Abusive, threatening, discriminatory or harassing conduct will not be tolerated.

7.2 Personal contact information

Drivers and customers should use the communication channels provided or authorised by PowerCabs for booking-related matters. They should avoid sharing personal telephone numbers or other private contact details unless there is a legitimate reason and they have freely agreed to do so.

7.3 Off-platform arrangements

Bookings made through PowerCabs should be managed through PowerCabs’ authorised booking and payment systems. Neither a driver nor a customer should represent a private arrangement as a PowerCabs booking unless PowerCabs has expressly authorised it.

7.4 Responsibility for unauthorised arrangements

Where a driver and customer independently exchange personal contact details and arrange subsequent journeys or services outside PowerCabs’ systems without PowerCabs’ knowledge or authorisation, PowerCabs may be unable to monitor, administer or provide customer support for those private arrangements.

To the extent permitted by law, PowerCabs is not responsible for the performance of an independent arrangement that it neither authorised nor controlled. However, this clause does not exclude or limit any liability, duty of care or statutory right that cannot lawfully be excluded or limited.

7.5 Reporting concerns

Customers and drivers may report inappropriate conduct, unauthorised use of PowerCabs’ name or disputes relating to a PowerCabs booking through the appropriate company support channels.

8. Incorrect or Incomplete Flight Information

8.1 Customer responsibility

The customer or booking representative is responsible for providing accurate flight details, including the airline, flight number, arrival date and scheduled arrival time where requested.

8.2 Corrections

Any error or change must be reported to PowerCabs as soon as reasonably practicable. PowerCabs may attempt to verify the supplied details or contact the booking representative where clarification is required.

8.3 Incorrect flight details

Where incorrect or incomplete flight information prevents PowerCabs from identifying or monitoring the correct flight, the pickup arrangement may be affected. PowerCabs cannot guarantee that it will identify every error, particularly where the customer does not respond to a clarification request.

8.4 Refund assessment

Where no driver has been assigned, PowerCabs may offer a 50% refund of the amount paid for the affected booking, with any retained amount subject to the disclosed terms, fairness, proportionality and applicable law.

Where a driver has already been assigned and attended the designated airport pickup area in accordance with the confirmed booking, PowerCabs may apply the applicable disclosed no-show or cancellation charge if the passenger cannot be located within the relevant waiting period.

The assignment or attendance of a driver does not, by itself, remove any statutory entitlement to a refund.

9. Evidence, Complaints and Refund Reviews

9.1 Operational records

PowerCabs may use relevant records to review disputes, including dispatch timestamps, available location information, communication records, flight details and driver reports.

9.2 Requests for evidence

Customers may request a review of driver attendance or a no-show decision by emailing admin@powercabs.ie and providing their booking reference, travel date and details of the issue.

9.3 Fair review

PowerCabs will review complaints fairly and in good faith, taking account of the available evidence, the terms disclosed at booking and applicable law.

9.4 Privacy

Any evidence shared with customers will be subject to applicable data protection and privacy requirements. PowerCabs will not disclose unnecessary personal information about drivers or other passengers.

10. Waiting-Time Payments, Cancellation Charges and Driver Settlement

10.1 Authorised payment method

Where the customer has been informed of the applicable charge and has authorised payment, PowerCabs may charge the payment method used for the booking for applicable waiting-time charges or cancellation/no-show charges.

10.2 Charge transparency

The amount or method of calculating any waiting-time or no-show charge must be disclosed clearly before the booking is confirmed. Charges must be fair, proportionate and permitted by applicable law.

10.3 Driver settlement

Where a cancellation or no-show charge is validly retained, PowerCabs may allocate an amount to the assigned driver in accordance with the applicable driver agreement and commission arrangements.

The driver’s agreed payment will be calculated under that agreement, less PowerCabs’ commission where applicable.

10.4 No effect on customer rights

The internal allocation of money between PowerCabs and a driver does not increase the customer’s liability or determine the customer’s entitlement to a refund. Any amount retained from the customer must be independently justified under the booking terms and applicable law.

11. General Legal Provisions

11.1. These terms must be read alongside the relevant booking confirmation, general PowerCabs terms and conditions, and the cancellation policy applicable to the service.

11.2. Nothing in these terms excludes or limits any consumer right, remedy or liability that cannot lawfully be excluded or limited under Irish or applicable EU law.

11.3. PowerCabs will retain relevant booking and operational records for an appropriate period, subject to applicable data protection and record-retention requirements.

11.4. If any provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

11.5. These terms are governed by the laws of Ireland, subject to any mandatory consumer protection laws applicable to the customer.

PowerCabs Ireland Limited
Service with Excellence

Invoice payment terms for business and corporate customers approved for PowerCabs account billing

Standard payment term: 7 calendar days · Jurisdiction: Ireland

These Business Account Terms set out the invoice payment conditions that apply where PowerCabs has approved a business customer for payment by invoice. They are referred to in the documentation below as the “Invoice Terms”.

Supplier: POWERCABS IRELAND LIMITED, or the other PowerCabs entity expressly identified in the applicable booking agreement (“PowerCabs”)
Customer: The business, company or other undertaking identified in the applicable booking confirmation or invoice (“Customer”)
Jurisdiction: Ireland
Standard payment term: Seven (7) calendar days

1. Scope and Application

1.1. These Business Account Terms (“Invoice Terms”) apply to bookings for pre-booked passenger transport services made by or on behalf of a business customer where PowerCabs has expressly approved payment by invoice.

1.2. These Invoice Terms supplement the applicable corporate account agreement, booking confirmation and any agreed service-specific terms.

1.3. These Invoice Terms form part of the contract only where they have been provided to the Customer and expressly accepted, or otherwise validly incorporated into the contract, before or when the relevant booking contract is concluded.

1.4. A request by the Customer for invoice payment does not, by itself, create a right to credit or oblige PowerCabs to accept invoice payment. PowerCabs may accept or reject such a request before confirming the relevant booking.

1.5. In these Invoice Terms, references to “services” mean the transport services or booking services supplied under the relevant contract. The party legally responsible for supplying the service and the party entitled to invoice the Customer shall be identified in the applicable agreement.

2. Seven-Day Payment Obligation

2.1. Unless otherwise expressly agreed in writing by an authorised representative of PowerCabs, each invoice issued under an approved invoice-payment arrangement must be paid in full within seven (7) calendar days of the invoice date.

2.2. The applicable payment deadline shall be stated on the invoice. Where the invoice specifies a due date consistent with the agreed seven-day period, the Customer must ensure that the full amount due is received in cleared funds by that date.

2.3. The seven-day period is an express contractual payment term agreed between the parties. It is not intended to displace any mandatory statutory payment period or other mandatory legal requirement that applies to a particular transaction.

2.4. The Customer acknowledges that its internal accounts-payable procedures, purchase order processing, approval requirements or delays in receiving funds from another party do not, by themselves, vary the agreed payment deadline.

2.5. Any extension of the payment deadline must be agreed in writing by an authorised representative of PowerCabs. The absence of a payment reminder does not extend the due date.

2.6. Unless the parties expressly agree otherwise in writing, invoice payment is not conditional upon the Customer receiving reimbursement from a passenger, employee, client, travel agent or other third party.

3. Corporate Customer Liability

3.1. The legal entity identified as the contracting Customer in the booking confirmation or corporate account agreement is responsible for paying the charges properly due under that contract.

3.2. Where a booking is made by an employee, travel coordinator, agent or other authorised representative acting on behalf of a business, the business shall be responsible for payment where the booking was entered into on its behalf and the relevant representative acted with actual or legally recognised authority.

3.3. A person making a booking on behalf of a business must provide accurate company details, billing information and any agreed purchase order or account reference.

3.4. A Customer may not avoid a contractual payment obligation merely because the passenger differs from the person who made the booking or because the passenger is an employee, director, client, guest or other nominated traveller.

3.5. Nothing in this clause makes an employee, passenger, director or other individual personally liable for a corporate debt unless that individual separately assumes such liability under a legally valid agreement.

3.6. Where a booking is made through an intermediary, the identity of the contracting Customer and the party liable for payment shall be determined by the relevant booking agreement and the circumstances in which the contract was made.

4. Booking Confirmation and Charges

4.1. The Customer shall pay the agreed charges for each confirmed booking in accordance with the applicable quotation, corporate rate agreement, booking confirmation or other binding pricing arrangement.

4.2. Where a journey price is agreed in advance, the booking documentation should identify the journey, the agreed charge and any applicable additional charges, including waiting time, parking, tolls, additional stops or changes requested by the Customer, where those charges have been disclosed and contractually agreed.

4.3. No additional charge shall be imposed unless it is permitted by the applicable agreement and relevant law.

4.4. Where applicable taxi or Small Public Service Vehicle (“SPSV”) rules require a particular fare arrangement or written agreement, PowerCabs and the relevant transport provider shall comply with those requirements. Nothing in these Invoice Terms overrides any mandatory fare-calculation requirement.

4.5. The Customer must notify PowerCabs promptly of any material discrepancy in an invoice and provide sufficient information to identify the booking and the disputed amount.

5. Invoices and Payment Method

5.1. PowerCabs may issue invoices electronically to the billing address or email address nominated by the Customer, subject to applicable legal requirements.

5.2. The Customer must pay using a payment method accepted by PowerCabs and specified on the invoice or otherwise agreed in writing.

5.3. Payment must be made in the currency specified on the invoice, quoting the relevant invoice number or reference.

5.4. The Customer shall not make an unauthorised deduction or set-off against an invoice, subject to any right of deduction, set-off or withholding that cannot lawfully be excluded.

5.5. An invoice shall not be treated as paid merely because the Customer has initiated a transfer or supplied a remittance advice. Payment is ordinarily completed when the funds are received in cleared form by the designated recipient, subject to applicable law and any contrary agreement.

6. Overdue Invoices and Formal Demand

6.1. Where an amount properly due remains unpaid after its contractual due date, PowerCabs may record the invoice as overdue and request payment from the Customer.

6.2. PowerCabs may issue a written payment reminder or formal letter of demand identifying the invoice, outstanding principal, applicable interest and any other amount lawfully recoverable.

6.3. Failure to pay by the agreed deadline may constitute a breach of contract and entitle PowerCabs to pursue available contractual and statutory remedies.

6.4. The issue of a reminder, the allowance of additional time to pay or the acceptance of part-payment does not, by itself, waive PowerCabs’ rights in respect of the remaining debt.

6.5. Where a genuine dispute is raised, PowerCabs may investigate the matter and request supporting documents. The existence of a dispute shall not automatically extinguish an otherwise valid debt, and any undisputed amount remains payable in accordance with the contract, subject to applicable law.

7. Statutory Late-Payment Interest

7.1. In respect of qualifying commercial transactions governed by the European Communities (Late Payment in Commercial Transactions) Regulations 2012, as amended, PowerCabs reserves all rights to statutory late-payment interest.

7.2. Where applicable, statutory late-payment interest shall accrue on the overdue amount from the day following the relevant contractual payment date until payment, in accordance with the applicable legislation.

7.3. Unless a different lawful contractual rate applies, the statutory rate is based on the relevant European Central Bank reference rate plus eight percentage points, as prescribed by the legislation.

7.4. The right to statutory late-payment interest arises subject to the statutory conditions, including the supplier having fulfilled its relevant contractual and legal obligations and the late payment being attributable to the purchaser as required by law.

7.5. No provision of these Invoice Terms shall be interpreted as excluding or waiving a statutory entitlement to late-payment interest that cannot lawfully be excluded or waived.

8. Statutory Compensation for Recovery Costs

8.1. Where statutory late-payment interest becomes payable in a qualifying commercial transaction, PowerCabs reserves its right to the fixed compensation for recovery costs provided under Regulation 9 and the Schedule to the European Communities (Late Payment in Commercial Transactions) Regulations 2012, as amended.

8.2. The applicable statutory compensation is determined by the amount of the relevant overdue invoice:

• (a) €40 where the amount due does not exceed €1,000;
• (b) €70 where the amount due exceeds €1,000 but does not exceed €10,000; or
• (c) €100 where the amount due exceeds €10,000.

8.3. Where permitted by the applicable legislation, PowerCabs may also seek reasonable compensation for relevant recovery costs exceeding the applicable fixed statutory compensation, including reasonable costs incurred in instructing a solicitor or debt-recovery agency.

8.4. Any additional recovery costs claimed must be legally recoverable and, where required, reasonable and properly attributable to recovery of the overdue debt. This clause does not impose an arbitrary penalty or guarantee recovery of every cost incurred.

8.5. The statutory interest and recovery-cost provisions apply only to the extent that the relevant legislation applies to the transaction and the relevant statutory conditions are satisfied.

9. Disputed Invoices and Undisputed Amounts

9.1. The Customer must notify PowerCabs in writing promptly if it disputes an invoice, identifying the relevant invoice, the amount disputed and the grounds of the dispute.

9.2. The parties shall cooperate in good faith to investigate and resolve a properly notified dispute.

9.3. Unless otherwise agreed in writing or required by law, the Customer shall pay any amount that is not genuinely disputed by the applicable due date.

9.4. Neither party is required by this clause to waive a valid contractual defence or statutory right. A notification of dispute shall not automatically suspend payment of all sums where only part of an invoice is disputed.

10. Suspension of Invoice Privileges and Future Bookings

10.1. Where the Customer has overdue invoices, PowerCabs may review, suspend or withdraw the Customer’s eligibility for future invoice payment, subject to the relevant agreement and applicable law.

10.2. PowerCabs may require advance payment or another approved payment method for future bookings where permitted by the relevant agreement.

10.3. The suspension or withdrawal of invoice privileges does not, by itself, cancel an existing confirmed booking or extinguish any payment obligation already incurred.

10.4. Cancellation, suspension or refusal to perform an existing confirmed booking must be consistent with the applicable booking contract, any relevant notice requirements and applicable law.

10.5. Any cancellation charge or other amount claimed must be supported by the applicable agreement and must not constitute an unlawful penalty.

11. Recovery of Unpaid Debts and Legal Proceedings

11.1. If the Customer fails to pay an amount properly due, PowerCabs may take lawful steps to recover the debt, including sending a formal letter of demand, instructing a solicitor or authorised debt-recovery provider and commencing proceedings before a competent court.

11.2. Subject to applicable law and the relevant court’s powers, PowerCabs may seek recovery of:

• (a) the outstanding principal debt;
• (b) applicable statutory or other legally recoverable interest;
• (c) statutory compensation for recovery costs, where applicable; and
• (d) such further costs or expenses as are recoverable under the contract, legislation or an order of a competent court.

11.3. The Customer acknowledges that an unpaid invoice may be relied upon as evidence of the amount claimed, together with the booking confirmation, service records, contractual terms, relevant correspondence and any other admissible evidence.

11.4. If judgment is obtained, PowerCabs may pursue lawful enforcement procedures available under Irish law.

11.5. Nothing in this clause guarantees a particular legal outcome or removes the requirement to establish the debt and comply with applicable court procedures.

12. Passenger Transport and Regulatory Compliance

12.1. All transport services shall be provided in accordance with the legislation and regulatory requirements applicable to the relevant service and transport provider.

12.2. Where the journey is supplied as a taxi service subject to the SPSV regulatory framework, the relevant fare must be calculated in accordance with the applicable rules unless a lawful alternative arrangement applies.

12.3. Where a pre-agreed taxi fare is relied upon instead of taximeter calculation, the required prior written agreement must identify the agreed charge and contain the required confirmation concerning the passenger’s waiver of the right to have the fare calculated using the taximeter, where that waiver is legally applicable.

12.4. These Invoice Terms govern the payment obligations between PowerCabs and the corporate Customer. They do not override any mandatory rights or protections applying to the passenger or any regulatory obligation imposed on the driver, vehicle owner, transport operator or booking service provider.

12.5. Where PowerCabs acts as a booking intermediary rather than the direct supplier of a journey, the relevant booking documentation shall accurately identify the transport provider and the respective responsibilities of the parties.

13. Notices and Records

13.1. The Customer shall maintain accurate billing and contact details and promptly notify PowerCabs of any change.

13.2. Invoices and payment reminders may be sent to the agreed business email address or other agreed communication channel.

13.3. The parties should retain the booking confirmation, applicable terms, invoice, payment records and relevant correspondence for evidential and accounting purposes, subject to applicable data-protection and record-retention requirements.

14. Governing Law and Jurisdiction

14.1. These Invoice Terms and the relevant contractual payment obligations shall be governed by the laws of Ireland, subject to any mandatory applicable law.

14.2. Any proceedings to recover an unpaid invoice shall be brought before a court of competent jurisdiction in accordance with applicable Irish law and court rules.

14.3. Nothing in these Invoice Terms excludes any mandatory right, remedy or protection that cannot lawfully be excluded.

15. Variation, Severability and Entire Agreement

15.1. Any variation to these Invoice Terms must be agreed in writing by authorised representatives of the parties, subject to applicable law.

15.2. If a provision is held to be unlawful or unenforceable, it shall be limited or severed to the extent necessary, where legally permissible, without invalidating the remaining provisions.

15.3. These Invoice Terms shall be read together with the applicable corporate account agreement, booking confirmation and any other expressly incorporated contractual terms. In the event of inconsistency, the order of precedence shall be determined by the express agreement between the parties and applicable law.