Privacy Policy.

Last Updated: 4 November 2026

PowerCabs Ireland Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded, along with your rights regarding that information.

It applies to the PowerCabs website at powercabs.ie and to both of our mobile applications: PowerCabs, the passenger app (powercabs.dublin.taxi.passenger on Google Play), and PowerCabs Driver, the driver app (powercabs.dublin.taxi.driver on Google Play), together with their equivalents on the App Store.

Information We Collect

Personal Data

PowerCabs may collect:

• Name
• Email address
• Phone number
• Address
• IP address
• Payment information (where applicable)
• Location data — see Location Data below

Non-Personal Data

PowerCabs may also collect:

• Browser type and version
• Operating system
• Referring website
• Pages visited
• Date and time of visit

Location Data

PowerCabs is a taxi booking and dispatch service, so location is central to what we do: we cannot send a car to you, show you where it is, or price a journey without knowing where people and vehicles are. This section sets out exactly what location data we access, when, and why.

What we collect

Depending on the permission you grant your device, we may access:

• Precise location — GPS or equivalent satellite positioning from your device, accurate to a few metres.
• Approximate location — derived from your mobile network, Wi-Fi or IP address, accurate to roughly a town or district.

Passengers — the PowerCabs app and website

• When you choose to share your location, we read your current position to fill in your pickup point and to show nearby available vehicles.
• While a booking is active, we use your location to match you with the nearest suitable driver, to give the driver an accurate pickup point and to show you an arrival time.
• On the website, your position is read only at the moment you ask us to use it — for example when you tap to use your current location on a fare estimate. The website does not track you in the background.

Drivers — the PowerCabs Driver app

• While you are signed in and available for work, we collect your vehicle’s position so that we can offer you nearby jobs, show the passenger where their car is, calculate distance, duration and fare, and support you if something goes wrong on a journey.
• Location is collected while the app is in use and, so that dispatch and live tracking keep working when your screen is off or you are using navigation, while the app is in the background during a shift. Collection stops when you go off duty or sign out.
• We do not collect your location when you are signed out of the driver app.

Why we use it

• Matching a booking to the nearest suitable driver and dispatching the vehicle.
• Showing live vehicle position and estimated arrival to the passenger during an active booking.
• Navigation, route guidance and recording the route actually travelled.
• Calculating distance, duration, fares, tolls and any applicable charges.
• Safety, incident investigation, lost property enquiries and resolving disputes about a journey.
• Meeting our obligations as a licensed dispatch operator and keeping the records those obligations require.

Our legal bases are performance of the contract for your journey and your consent to the device permission you grant, together with our legitimate interest in operating a safe and accountable service. Location data is never used for advertising or profiling, and it is never sold.

Who it is shared with

• The driver assigned to your booking sees your pickup and destination; you see that driver’s vehicle position while the booking is active.
• Google Maps Platform processes map, address and routing requests on our behalf so that maps, address lookup and route calculation work.
• Authorities or law enforcement, only where we are legally required to disclose.

How long we keep it

Live position is used to run the journey in progress and is not retained once that journey ends. The journey record itself — pickup, destination, route and times — is kept for as long as we need it to handle billing, receipts, support requests, complaints, lost property and disputes, and to meet legal, tax and licensing obligations, after which it is deleted or anonymised.

Your control

• You can grant, restrict or withdraw location permission at any time in your device settings — Settings › Apps › PowerCabs › Permissions on Android, or Settings › Privacy & Security › Location Services on iOS — and in your browser’s site settings for the website.
• Withdrawing permission does not affect processing already carried out, and you keep all the rights set out under Your Rights below.
• If you turn location off, parts of the service stop working: we cannot fill in your pickup point automatically, you will need to type an address instead, and a driver who turns location off cannot be offered or accept jobs.

How We Use Your Information

Collected information is used to:

• Provide and manage services
• Book, dispatch, navigate, track and price taxi journeys using location data
• Process transactions and related communications
• Personalize the website experience
• Respond to enquiries and support requests
• Send technical notices, updates, and security alerts
• Monitor website usage and improve services
• Comply with Irish legal obligations

Cookies

Cookies are small data files stored on a user's device by a web browser while browsing the website. PowerCabs uses cookies for session management, personalization, website analytics, and advertising and marketing purposes.

Session Cookies

Temporary cookies deleted when the browser is closed, used to manage website sessions.

Persistent Cookies

Stored for a defined period to remember user preferences and login details.

Analytics Cookies

Measure website usage to help improve user experience and website performance.

Social Media

When interacting with PowerCabs on social media platforms such as Facebook, Instagram, LinkedIn, X (Twitter), and YouTube, users are responsible for their own interactions, including comments, likes, messages, and shares. Personal data is processed only when users interact with PowerCabs through these platforms, based on user consent and legitimate interests for communication and public relations.

Data Storage & Disclosure

• Personal data is stored using cloud service providers within Ireland.
• Data may also be stored on internal company IT systems.
• Personal information is not sold to third parties.
• Information may be disclosed only when legally required by authorities or law enforcement.

Data Security

PowerCabs applies technical and organizational security measures to protect personal data against unauthorized access, modification, loss, and destruction. Security practices are reviewed regularly to remain compliant with GDPR requirements. Personal data is retained only for as long as necessary to fulfill its intended purpose or meet legal obligations.

Your Rights

Users have the right to:

• Request confirmation that their personal data is being processed.
• Access their personal information.
• Exercise their rights in accordance with the GDPR - see the full GDPR page for details.

Managing Cookies

Users can manage cookies through their browser by:

• Viewing stored cookies
• Deleting cookies
• Blocking cookies
• Customizing cookie preferences according to their needs

Policy Updates

PowerCabs reserves the right to modify its Privacy Policy and Cookie Policy at any time to reflect changes in applicable laws or company regulations.